Synchrotech Group

Once your project in go live, you will enter in a phase of continuous operational improvement and evolution during all the lifecycle of their CPM and BI Applications. Synchrotech Group could put in place a dedicated and personalized support, providing technical and functional expertise to help you manage your technological environment and deliver more added value to your business.

We could provide you maintenance, support and advices about problem resolution, performance optimization and change management, according to your strategy. Indeed, we will always guide you in keeping in mind your strategic goals and priorities. Our aim is to help you improve your financial environment continuously and feel confident in the performance of your investments.

Our support services are, according to your needs, the following ones:

• Operations & Maintenance
• Incident Management
• Performance Optimization
• Functional and Technical Improvement’s recommendations
• Change Management

Synchrotech is your best partner thanks to the reactivity, proximity and availability
of our dedicated support team and our incident management tool.

Enjoy fast and easy communication with a single point of contact, our services manager, aware of your business priorities and strategies. This person will be the bridge between your teams and our dedicated support team, composed of functional and technical experts.

To respond to your problem requests in a really efficient way, our support team is using a web incident management portal. With a priority scale, you can evaluate the significance level of your issue and describe your problem. In every instance, you will benefit from our strong experience and best practices in the CPM-BI field as well as our deep knowledge of your projects.

As every client is unique, the scope and the frequency of our assistance can be customized to match perfectly with your specific business needs.

Compile your annual support between our entire services catalog!

Operations & Maintenance

We will define together a maintenance planning to facilitate our interventions’ relationship. And concerning the urgent needs, you can just contact our services manager, who will determine the priority of your need and the appropriate resource for this task. The services manager will also manage the coordination between our dedicated team and the Oracle experts to value your operations and the recommendations you may need.
Indeed, this person will have a strong knowledge of your objectives, business needs and timelines and he could deeply understand your business in its global context. That’s why Synchrotech could effectively help you achieve your changes, assuring that the evolutions will meet your objectives on short and long term and guiding you in your evolution process.

Incident Management

Thanks to our incident management system, as soon as you meet an issue, you can inform our support team on the web portal, describing the problem and determining the level of priority. Or you can simply call us and we will respond to your query as fast as possible. With us, you will avoid the complex problem escalation process of Oracle and you will have one single point of contact, the services manager. Synchrotech will support you and care about the dealing with Oracle experts. This partnership will enable you to accelerate the issue management process and continue to focus yourself on your core business.

Performance Optimizations

Synchrotech proposes you to guide you in your technical and functional configurations and sets up to improve the performance of your global information system. The aim is to capitalize on your tool’s investments on the long term, enhancing its stability, availability, flexibility and growth. Last but not least, it should also minimize its complexity.
For that our experts could help you anticipate all technical risks linked with your applications, improve your system stability as well as its flexibility in reviewing your entire system. Their recommendations could impact your backup and recovery process, your performance enhancement’s patch identification, your data system administration, your mitigation plan or hardware and software monitoring. Our team will therefore accompany you in all your customizations.
Nevertheless, all these services will only be proposed to you if they match with your technology strategy and business objectives.

Functional and technical improvement’s recommendations

This personalized service consists of a proactive guidance to advice you how to improve your technical environment and your business processes. Synchrotech experts could analyze your actual situation, anticipate your future needs and recommend you enhancements to gain in performance. They will help you prioritize your next investments’ projects and will guarantee that these projects matched with your strategy. Further to a deep analysis, our support team could define with you simplification axes about your tool as well as your processes. An end user view analysis for example could improve your internal organization and processes directly linked with the use of applications. In guiding you with the industry best practices, you could measure the earned performance and as well as the time and the money saved.

Change Management

Synchrotech accompany you during your project and also during the production phase, a disturbing transition for many users. To avoid delays and rejections, it consists in helping change the mentality in your company and communicate about your operations. Our team is able to help accelerate the speed adoption of the technology, in communicating about your applications and projects as well as organizing meetings and trainings to better involve the end users.

In conclusion, Synchrotech is able to help you achieve your continuous operational improvements,
accelerate your issue management, anticipate the risks of change,
simplify your information system process, maximize your system availability on long term
and increase your productivity in many ways.